Resume

Education

education_timeline

2008 - 2010
London South Bank University

MSc in Digital Marketing

Critical thinking to develop engaging content for web-based user experiences and provides training in the tools and techniques used for web design and development.

2006 - 2008
London South Bank University

Project Management

Key concepts and trends associated with e-commerce and e-business. Applying tools, techniques and best practices in digital marketing.

1998 - 2003
IUST

BSc in Architecture

A critical practice that applies knowledge of process, skills, tools, deliverables, and techniques to project activities.

Work Experience

work_timeline

2018 - Present
Toronto, Canada

Director of Marketing

  • Digital Marketing & Brand Strategy: Spearheading digital marketing initiatives, crafting and executing a strategic plan that amplified the company's vision and mission, achieving a 35% boost in leads within six months.
  • Advanced Data Analytics: Leveraging advanced analytics to identify key market trends, leading to the successful launch of a new market segment in the Far East, achieving a 15% market share within the first year.
  • Data Segmentation: Harnessing customer data segmentation to tailor marketing messages, resulting in a 35% higher conversion rate for personalized campaigns.
  • Email Marketing: Implementing A/B testing on email campaigns, enhancing open rates by 25% and click-through rates by 30%, significantly boosting customer engagement.
  • SEO & Content Strategy: Leading SEO, SEM, and PPC campaigns, utilizing Google Analytics for optimization, resulting in a 38% increase in page views and the successful publication of over 35 articles on leading media platforms.
  • Social Media & Community Engagement: Revitalized the company's Instagram, growing the follower base to 80,000 and generating 12,000+ leads, which contributed to a 25% increase in profitability.
  • CRM & Process Optimization: Developed a bespoke CRM system tailored to immigration programs, significantly enhancing operational efficiency and client management processes.
  • Project Management: Implemented task management software, streamlining project workflows and enhancing team productivity across business functions.
  • Marketing Automation: Utilizing Marketo and HubSpot for automated marketing campaign management and developing email nurturing programs to enhance the sales pipeline.
  • Sales Funnel: Creating sales funnels for different immigration programs, training the sales team, and designing and implementing an appraisal system to audit performance and improve business development leads.
  • Cost Management: Led a strategic overhaul of marketing and business operations, achieving a 40% reduction in marketing costs within a year through data-driven budget reallocation and operational efficiencies.
  • Document Management: Designing and implementing an advanced cloud-based electronic document management system.
  • Website Development: Designing WordPress websites based on competitive research and implementing an on-page and off-page Search Engine Optimization strategy.
  • Learning Management System: Creating an online educational platform utilizing Moodle, the most advanced Learning Management System.
  • Business Plan: Administering the development of comprehensive business plans.
  • Mobile Application Development: Designing iOS and Android mobile applications and distributing them on major application markets such as Apple’s App Store and Google Play.

2015 - 2018
London, UK

Project Manager

  • Coached a team of 40 contributors in teaching the artificial intelligence behind Google's search engine, improving its performance through sophisticated machine learning processes.
  • Managed team leaders on the Google Knowledge Graph project, which covered 570 million entities and 18 billion facts, aiming to "Reshape the web."
  • Compiled and edited various detailed guidelines in multiple languages for use by contributors.
  • Supervised a team of Ad Quality Raters, responsible for providing feedback on the quality and content accuracy of advertisements on Google.
  • Oversaw highly trained Search Quality Evaluators, rating the quality of web pages.
  • Took initiative in revamping quality assurance policies and procedures, significantly enhancing operational efficiency.
  • Played a key role in revising a localization strategy for Google’s localization project, addressing regional preferences and language complexities, leading to a 25% increase in user adoption.
  • Applied strong leadership talents in interviewing job applicants, training new hires, and fostering a cohesive work environment among team members.
  • Acted as the primary point of contact for stakeholders, providing regular updates and managing expectations effectively.
  • Led strategic planning sessions to align project goals with Google's broader objectives, ensuring cohesive progress and cross-departmental collaboration.
  • Implemented advanced data analysis techniques to monitor project performance, identifying key trends and insights that guided decision-making processes.
  • Coordinated with international teams to ensure global standards and practices were uniformly applied, fostering a cohesive approach to project execution across different regions.
  • Developed and maintained project timelines and milestones, using project management tools to track progress and ensure timely completion of objectives.
  • Facilitated regular team meetings and workshops, fostering open communication, brainstorming, and problem-solving to overcome project challenges and encourage innovation.

2010 - 2015
London, UK

Marketing Account Manager

  • Developed unique marketing strategies for diverse industries, aligning with specific business objectives.
  • Enhanced client connections, leading to increased satisfaction and retention by 30% and 25% respectively.
  • Managed B2B & Enterprise account processes, ensuring client satisfaction and smooth operations.
  • Partnered with corporations to transform marketing into revenue-generating activities with HubSpot and Marketo.
  • Executed over 25 comprehensive business plans for global clients, guiding strategic growth.
  • Conducted market trend research to inform sales and marketing strategies.
  • Implemented a Knowledge Management system for improved consultant collaboration.
  • Led teams to deliver projects on time and within budget, ensuring quality and collaboration.
  • Contributed significantly to strategic planning, converting insights into actionable marketing strategies.
  • Managed marketing campaign budgets for optimal resource allocation and ROI.
  • Provided training and mentorship to enhance team skills and professional development.
  • Analyzed and reported on campaign performance for continuous client improvement.
  • Pursued innovative service delivery methods, staying ahead of industry trends.

Business Skills

Business Development

100%

Project Management

100%

Business Intelligence

85%

Business Plan

85%

Digital Marketing Skills

Search Engine Optimization

95%

Google Ads (PPC)

95%

Google Analytics

90%

Social Media Marketing

100%

Content Marketing

90%

Copywriting

90%

Website Designing

Wordpress

90%

HTML

95%

JavaScript

60%

Adobe DreamWeaver

90%

Moodle

95%

Design Skills

Adobe Creative Cloud

90%

QuarkXpress

60%

Video Editing

60%

Animation

60%

Canva

100%